General Information
Which countries do you support?

We currently support the following transfers: From Taiwan:

  • to the Philippines
  • to Indonesia
  • to Vietnam

What are the minimum system requirements to use EMQ SEND app?

We recommend using the following devices:

  • Android running OS 5.0.0 and above.
  • iPhones running iOS 10.0.0 and above。

What type of support do you offer?

We currently offer support via Live In-App chat by tapping the “Chat” icon, Email & via our Facebook Pages below.

EMQ SEND Indonesia Facebook page EMQ SEND Philippines Facebook page EMQ SEND Vietnam Facebook page


What are your support hours?

7 Days a Week from 9AM to 6PM (including public holidays)


What is EMQ SEND and how does it work?

EMQ SEND is a secure and trusted app where you can send money from your phone to your home country.

Through our partnership with major banks, convenience stores, and money service operators, we are able to transfer money to your recipients in 1 to 2 business days after your payment. The processing time will vary depending on the delivery method and our pay-out partners' handling time.

Through the EMQ SEND App, you can make a transfer by inputting the amount you want to transfer, your preferred pay-in & delivery methods, and the recipient’s information.

Once your payment is received and verified through our system, we will place a transfer order in the recipient country to complete the remittance domestically, ensuring your hard earned money is delivered in the most secure and efficient manner.


How will you contact me?

If you are a customer of the EMQ SEND App, EMQ SEND may contact you through in-App push notifications or through SMS sent to the mobile phone number registered with your EMQ SEND account. For further information, please refer to our Privacy Policy.

If you are the recipient of a money transfer, EMQ SEND may send SMS messages to your mobile phone number provided by the sender. 


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