EMQ SEND’s Resend function is a SECOND chance for you to correct your recipient details with NO extra fee charged. Below is the comparison per payout options and what can be changed:

a. Cash Pickup 1. Can correct or change recipient name 2. Can correct or change recipient phone number

b. Bank 1. Can correct or change recipient name 1. Can change recipient bank

You can only send once per transfer.

From the time your transfer has failed, you have 24 hours to submit your resend details.

Bank to bank- within 1-2 working days Cash pickup- within 1 working day

You will keep the original exchange rate when you made your transfer.

a. Cash Pickup 1. IN TRANSIT- Click “CANCEL MY TRANSFER", and wait for “EDIT & RESEND” button. 2. TRANSFER FAILED- Click “EDIT & RESEND” button and fill in the correct recipient details.

b. Bank 1. IN TRANSIT- Please wait for bank feedback. 2. TRANSFER FAILED- Click “EDIT & RESEND” button and fill in the correct recipient details.

There is no additional fee.

Please proceed to REFUND your transfer.